Warranty
1 Year Product Warranty
(Australia / New Zealand)
Zylux Distribution Pty. Ltd. warrants to the
Customer that this product is substantially free from defects in materials and
workmanship under normal use for a period of 1 Year from the Date of Purchase
(Excl. Batteries) when Purchased through an Australian / New Zealand Authorised
Dealer / Supplier.
Please ensure you keep a copy of your receipt on
file as this will be required for proof of purchase and to validate your
warranty.
Obtaining Warranty Service
Within the warranty period, the Customer must
contact the authorised supplier / retailer where the product was purchased or
alternatively you can contact the Zylux (Tyredog) service centre through one of
the following methods:
Website: www.tyredog.com.au
Email: info@zylux.com.au
If the Authorised Supplier and / or Zylux (Tyredog)
service centre concludes that while under normal use, a product failure or
malfunction occurred during the warranty period and was caused by a defect in
material or workmanship (see Exclusions), the Customer will be asked to ship to
the nearest service point. The product must be packaged appropriately for safe
shipment. To prove that the product is under warranty, the customer should
enclose a copy of their receipt for proof of purchase. It is recommended that
returned products be sent by registered mail as Zylux Distribution Pty Ltd.
accepts no responsibility / liability for goods lost or damaged in transit.
Return Shipping costs to be incurred by the Customer.
Exclusions
If upon receiving a product for repair and if
testing and examining the product has disclosed that the alleged defect or
malfunction in the product does not exist or was caused by the Customer or any
third persons misuse, physical abuse, water damage, unauthorised attempts to
open, repair or modify the product or improper installation, this will not be
covered under this warranty.
This Warranty is void if:
1. The product has been tampered or repaired by unauthorised personnel.
2. The warranty seal is broken or altered.
3. The warranty period has expired.
4. If Purchased via a non authorised Ebay seller, Overseas or a non approved
Dealer / Supplier.
If you're not sure whether the dealer/supplier is
Authorised, please feel free to Contact
Us.
Our goods come with
guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. For New Zealand customers,
this warranty is in addition to statutory rights observed under New Zealand
legislation.