Warranty

1 Year Product Warranty

(Australia / New Zealand)

Zylux Distribution Pty. Ltd. warrants to the Customer that this product is substantially free from defects in materials and workmanship under normal use for a period of 1 Year from the Date of Purchase (Excl. Batteries) when Purchased through an Australian / New Zealand Authorised Dealer / Supplier.

Please ensure you keep a copy of your receipt on file as this will be required for proof of purchase and to validate your warranty.

Obtaining Warranty Service

Within the warranty period, the Customer must contact the authorised supplier / retailer where the product was purchased or alternatively you can contact the Zylux (Tyredog) service centre through one of the following methods:

Website: www.tyredog.com.au
Email: info@zylux.com.au

If the Authorised Supplier and / or Zylux (Tyredog) service centre concludes that while under normal use, a product failure or malfunction occurred during the warranty period and was caused by a defect in material or workmanship (see Exclusions), the Customer will be asked to ship to the nearest service point. The product must be packaged appropriately for safe shipment. To prove that the product is under warranty, the customer should enclose a copy of their receipt for proof of purchase. It is recommended that returned products be sent by registered mail as Zylux Distribution Pty Ltd. accepts no responsibility / liability for goods lost or damaged in transit. Return Shipping costs to be incurred by the Customer.

Exclusions

If upon receiving a product for repair and if testing and examining the product has disclosed that the alleged defect or malfunction in the product does not exist or was caused by the Customer or any third persons misuse, physical abuse, water damage, unauthorised attempts to open, repair or modify the product or improper installation, this will not be covered under this warranty.

This Warranty is void if:
1. The product has been tampered or repaired by unauthorised personnel.
2. The warranty seal is broken or altered.
3. The warranty period has expired.
4. If Purchased via a non authorised Ebay seller, Overseas or a non approved Dealer / Supplier.

If you're not sure whether the dealer/supplier is Authorised, please feel free to Contact Us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For New Zealand customers, this warranty is in addition to statutory rights observed under New Zealand legislation.